Sky99 Privacy Policy — How your information is protected

01 Introduction

Sky99 (https://sky99.plus) is a trusted online gaming platform in Bangladesh. We believe your personal information is your asset — and we are fully committed to keeping it safe. This Privacy Policy Clearly describes what information sky99 collects, why it is collected, and how it is kept secure.

This policy applies to the Sky99 website, mobile app, and all associated services. It is in effect whenever you create an account, play games, make a deposit, or contact our customer support.

02 What Information We Collect

Sky99 Only the information we need is collected — nothing more. We gather data from two main sources: what you provide directly and what is generated automatically through your use of the platform.

Information You Provide Directly

• Full name, date of birth, and nationality
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID card, passport, or driving licence for KYC verification
• Payment information — Mobile Banking, Nagad, or Rocket number
• Messages and complaints sent to customer support

Automatically collected information

• IP address and device identifier
• Browser type, operating system, and device model
• Site access times, session duration, and pages visited
• Gaming activity — which games you played, bet amounts, wins/losses
• Transaction history and amounts
• Behavioural data collected via cookies and tracking tags

03 How We Use Your Information

Sky99Every piece of information collected on this platform is used for a specific purpose. Nothing is used unnecessarily. Below, we clearly explain what data is used for and why.

Key Purposes

• Creating and managing your account and completing identity verification (KYC).
• Processing deposits, withdrawals, and other financial transactions.
• Sending notifications about bonuses, promotions, and offers.
• Providing customer support and resolving complaints.
• Detecting and preventing fraud, money laundering, and illegal activities.
• Monitoring gaming behavior to ensure responsible gaming.
• Improving platform services and developing new features.
• Fulfilling legal obligations.

04 Data Retention Period

Sky99 Your data is retained only for as long as necessary. Retention periods depend on the type of information and applicable legal requirements.

• All personal information is retained for as long as your account remains active.
• Financial and transaction records are retained for a minimum of 5 years after account closure, as required by law.
• KYC documents may be retained for up to 3 years after account closure.
• Customer support conversations are typically retained for up to 2 years.
• Once the required retention period has passed, data is securely deleted.

05 Sharing Information with Third Parties

Sky99 Your personal information is never sold. However, limited information may be shared with trusted third parties in certain specific circumstances.

When Information May Be Shared

• Payment Provider: Minimal data is shared to process transactions with Mobile Banking, Nagad, and Rocket.
• Game software providers: Information necessary for game operations is shared accordingly.
• KYC verification services: Documents for identity verification are shared securely.
• Legal authorities: Providing information is mandatory when required by a court order or a request from a regulatory authority.
• Fraud Prevention Agency: To help detect suspicious activity.

06 Cookie Policy

Sky99 The website uses cookies to enhance your browsing experience. Cookies are small data files stored in your browser.

Cookie Type

• Essential cookies: Required for login sessions and security — cannot be disabled.
• Performance Cookies: Helps improve site speed and performance.
• Functional Cookies: Remembers your preferences and settings.
• Analytics Cookies: Used to understand user behavior and improve services.

You can control or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the site.

07 Your Rights

Sky99As a user of this platform, you have several important rights over your own data. We respect these rights and make them easy to exercise.

08 Data Security Measures

Sky99 Industry-standard technical and organisational measures are in place to protect your data. Our security infrastructure is regularly updated and audited.

• 256-bit SSL/TLS encryption is applied to all data transmissions.
• Passwords are hashed using the bcrypt algorithm — no one can view them directly.
• Financial data is stored in a separate encrypted database.
• Two-Factor Authentication (2FA) is available for all accounts.
• Suspicious login attempts are blocked automatically.
• Our security team monitors systems around the clock, 24 hours a day.
• Regular security audits are conducted by independent third parties.

09 Protection of Minors

Sky99 Use by anyone under 18 is strictly prohibited. We take special precautions to protect the privacy of children and teenagers.

• Age verification is mandatory at the time of registration.
• If we become aware that a user is under 18, their account will be closed immediately.
• We do not knowingly collect any information from minors.
• If any data belonging to a minor is collected inadvertently, it will be deleted immediately.

10 Privacy Policy Changes

Sky99 This privacy policy may be updated as needed. For any significant changes, we will notify you via email or a notice on the site.

• The date of any policy change will be noted at the top of the page under the "Last Updated" section.
• For major changes, at least 7 days' notice will be given before they take effect.
• Continued use of the platform after any changes will be considered your acceptance of the updated policy.
• Previous versions are kept in an archive and can be made available upon request.

11 Contact Us

This Privacy Policy If you have any questions or concerns, please contact our data protection team. We will respond promptly.