Sky99 Terms and Conditions — must be read before use

01 Introduction & Eligibility

Sky99 (https://sky99.plus) is an online gaming platform offering Bangladeshi users a wide range of entertainment services, including Live Casino, slots, Sports Betting, and fish games. This Terms and Conditions This serves as a legal agreement between Sky99 and its users.

By creating an account or using any of our services on the Sky99 platform, you are considered to have accepted these terms. If you do not agree, please refrain from using Sky99.

Eligibility Requirements

• You must be at least 18 years of age.
• You must be legally eligible to participate in online gaming.
• Only one account may be opened per person.
• All information you provide must be truthful, accurate, and up to date.

02 Account Register

Sky99To create an account, you must provide accurate and complete personal information. sky99 reserves the right to verify the information submitted during registration.

Account Registration Rules

• Each person may register only one account. Creating multiple accounts is strictly prohibited.
• You must provide your full name, email address, phone number, and date of birth accurately.
• Your account password must be kept secure and must not be shared with any third party.
• Any suspicious activity on your account must be reported to Sky99 immediately.
• Any documents required for KYC (Know Your Customer) verification must be submitted upon request.

KYC Verification

Sky99 may require identity verification (KYC) before processing a withdrawal or for high-value transactions. This process may involve submitting a copy of your national ID, passport, or driving license. Withdrawals may be delayed until verification is complete.

03 Deposits & Withdrawals

Sky99 Deposits and withdrawals are supported via Mobile Banking, Nagad, and Rocket. All financial transactions are processed through secure, encrypted channels.

Deposit Terms

• The minimum deposit amount is set by sky99 and is subject to change.
• Only use payment methods registered in your own name — using another person's account is strictly prohibited.
• Deposits are generally credited to your Sky99 balance instantly.
• If your deposit is delayed for any reason, please contact customer support.

Withdrawal Terms

• Account verification (KYC) must be completed before withdrawals can be processed.
• Withdrawals can only be made via the same method used for the deposit.
• Specific wagering requirements must be met before bonus funds can be withdrawn.
• Withdrawals are typically processed within 24 hours.
• Sky99 reserves the right to place a hold on withdrawals in cases of suspicious activity.

04 Bonuses & Promotions

Sky99 offers a variety of bonuses and promotions for its members. Each bonus comes with its own terms, which must be read before acceptance.

General Bonus Terms

• Each bonus offer comes with specific wagering requirements.
• The welcome bonus is available to each user once only.
• Multiple bonuses cannot be used at the same time, unless the promotion's terms state otherwise.
• Bonus funds cannot be withdrawn directly; they become withdrawable only after all conditions are met.
• Sky99 reserves the right to modify, cancel, or suspend any bonus offer at any time.

Bonus Abuse

Any abuse of the bonus system — such as claiming bonuses through multiple accounts, using false information, or employing any form of fraudulent strategy — will result in sky99 closing the relevant account and forfeiting all associated balances.

05 Gaming Rules

Sky99All games on the platform operate using third-party audited Random Number Generator (RNG) technology, ensuring that every game outcome is completely unbiased and fair.

Game Outcomes

• Every game outcome is determined by a certified RNG — no party can influence or control the result.
• If a bet remains unresolved due to a technical error or network issue, Sky99 will refund the bet amount.
• Any winnings obtained by exploiting a bug or error in the game software will be voided.

Responsible Betting

Treat gaming as a source of entertainment. Set a budget before you start playing and stick to it. Sky99 gives you the tools to set your own gaming limits.

06 Prohibited Activities

Sky99 The following activities are strictly prohibited on this platform. Any involvement will result in immediate account closure and legal action where necessary.

• Creating or using multiple accounts.
• Opening an account or conducting transactions using another person's identity.
• Using bots, automated software, or scripts to play games.
• Attempting to exploit vulnerabilities or bugs in the game system for personal gain.
• Using the platform for money laundering or any other illegal financial activity.
• Harassing or mistreating other users or staff members.
• Attempting unauthorized access to or hacking of Sky99 systems.

07 Account Closure & Suspension

Sky99 The right is reserved to suspend or close any account at any time, for any reason, without prior notice — particularly in cases of breach of these terms and conditions.

Reasons for Account Closure

• Providing false or inaccurate information.
• Engaging in prohibited activities.
• Extended inactivity (typically 12 months).
• Orders issued by a court or regulatory authority.

Self-Account Closure

If you wish to close your account yourself, please contact customer support. Make sure to withdraw any remaining valid balance before the account is closed.

08 Limitation of Liability

Sky99 provides its services on an "as is" basis. While we do our best, Sky99 is not liable for the following:

• Game interruptions caused by internet connectivity issues or device malfunctions on the user's end.
• Transaction delays caused by issues on the part of a third-party payment provider.
• Service interruptions caused by unexpected technical issues or scheduled maintenance.
• Any account loss resulting from the user's own negligence.

Sky99 does not guarantee winnings of any kind. Gaming carries the risk of financial loss, and that risk is borne entirely by the user.

09 Privacy Policy

Protection of Your Personal Information Sky99is one of our top priorities. We never sell your information to third parties. To learn more about how we collect, use, and protect your data, please review our Privacy Policy Read.

Cookies

Sky99 uses cookies to improve your browsing experience. By continuing to use the website, you consent to the use of cookies.

10 Responsible Gaming

Sky99 We believe in responsible gaming. We want you to enjoy your experience, but never at the cost of your well-being. To help with that, we provide a range of protective tools.

• Deposit Limits — set daily, weekly, or monthly limits.
• Session Timer — track how long you have been playing.
• Self-Exclusion — temporarily suspend your own account for a set period.
• Reality Check — receive regular reminders to take breaks during play.

To learn more about gaming addiction or to seek help, please visit our Responsible Gaming Visit the page.

11 Changes to Terms

Sky99 These terms and conditions may be updated at any time. For any significant changes, notice will be posted on the platform or sent via email. Continued use of the platform after any changes constitutes acceptance of the updated terms.

12 Contact

This Terms and Conditions If you have any questions or concerns, please reach out to our customer support team. We are available 24/7 to assist you.

• Email: [email protected]
• Live Chat: chat with us directly within the platform
• Support Hours: 7 days a week, 24 hours a day